EDR / MDR
Stop ransomware before it stops your business.
AI-powered Endpoint Detection and Response (EDR) backed by 24/7 human monitoring from our UK SOC. We detect, contain and roll back threats — automatically.
Delivered by the cyber security specialists at Fresh Mango Technologies.

What it is
EDR / MDR, explained plainly.
EDR (Endpoint Detection and Response) replaces traditional antivirus with AI that watches every process on every device for malicious behaviour. MDR (Managed Detection and Response) adds our UK security team, who investigate and respond to threats on your behalf — 24/7/365.
Why it matters
The business risk if you don't act.
Traditional antivirus only catches known threats. Modern ransomware, fileless malware and zero-day attacks bypass it completely. EDR/MDR closes that gap and gives you the response capability most SMEs simply can't staff in-house.
Ransomware attacks on SMEs grew over 80% last year
Average ransomware downtime exceeds 20 working days
Traditional antivirus misses 60%+ of modern malware
Cyber insurers increasingly require EDR as a condition of cover
What's included
Everything you need, in one service.
- Lightweight AI-driven EDR agent for every device
- 24/7 monitoring by our UK SOC analysts
- Automatic threat containment and isolation
- One-click rollback of ransomware-encrypted files
- Forensic investigation of every alert
- Full incident reporting for insurers and regulators
How it works
A simple, proven process.
- 1
Deploy
We roll out the EDR agent silently across your devices — no user disruption.
- 2
Monitor
Our UK SOC watches every endpoint 24/7, with AI flagging suspicious behaviour in real time.
- 3
Respond
Threats are automatically contained and our analysts investigate within minutes.
- 4
Recover & report
Affected systems are rolled back, root cause analysed and a clear report sent to you.
Who it's for
Built for SMEs in the UK, BVI & USA.
Essential for any SME across the UK, BVI and USA with laptops, desktops or servers — particularly those handling sensitive data, working remotely, or carrying cyber insurance.
- Remote and hybrid workforces
- Businesses handling client or financial data
- Companies with cyber insurance requirements
- Anyone still relying on legacy antivirus
Investment
From £8 per device, per month
Simple per-device subscription pricing with no minimum contract. Includes the EDR licence, 24/7 UK SOC monitoring and incident response — all in one fee.
FAQ
Common questions about EDR / MDR.
What is the difference between EDR and MDR?
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EDR (Endpoint Detection and Response) is the technology that watches laptops, servers and cloud workloads for malicious behaviour and can automatically isolate a compromised device. MDR (Managed Detection and Response) is EDR plus a 24/7 human SOC team who triage alerts, investigate incidents and respond on your behalf. Most SMEs need both the tool and the team behind it, because a detection agent with nobody monitoring it overnight still leaves a dangerous gap when an attack happens outside office hours, which is when many ransomware incidents actually begin.
How does EDR/MDR actually stop ransomware?
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The lightweight agent watches process behaviour in real time rather than just matching known malware signatures, so it can spot ransomware-style encryption activity as it starts. The affected device is automatically isolated from the network within seconds, our UK SOC investigates immediately, and encrypted files can be rolled back to their pre-attack state without you having to pay a ransom or rebuild from scratch.
Why should we move away from traditional antivirus?
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Traditional antivirus relies on recognising known threats, but it misses a significant proportion of modern malware, fileless attacks and zero-days. Ransomware operators specifically design their tools to slip past signature-based tools. EDR closes that gap with behavioural detection, and MDR adds the 24/7 human response capability most SMEs can't realistically staff themselves. Insurers are increasingly aware of this gap too, and many now ask specifically whether you run EDR rather than traditional antivirus when assessing cyber policies and setting premiums.
What does EDR/MDR cost?
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Pricing starts from around £8 per device per month on a simple per-device subscription with no minimum contract, covering the EDR licence, 24/7 UK SOC monitoring and incident response in one fee. We confirm exact pricing after understanding your device count and environment on a short call. That single fee covers agent licensing, monitoring and response, so there are no separate charges if an incident occurs on a protected device — unlike providers who bill investigation and containment work as an additional emergency cost.
Is EDR/MDR suitable for a small business, or is it overkill?
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It's suitable for any SME with laptops, desktops or servers, not just large enterprises. Ransomware gangs increasingly target smaller businesses precisely because they assume they're too small to be worth attacking, and cyber insurers are now making EDR a condition of cover for businesses of all sizes. Deployment is lightweight and doesn't require an in-house security team to manage, so a five-person business gets the same protection and response quality as a much larger organisation.
How does managed EDR/MDR compare with relying on in-house IT alone?
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In-house IT teams are rarely staffed to monitor security alerts around the clock, and modern attacks often unfold outside office hours. MDR gives you a dedicated UK SOC watching every endpoint 24/7 without the cost of hiring and rostering your own security analysts, while your IT team stays focused on day-to-day operations. It's a complementary layer rather than a replacement for your IT support — our SOC handles the security-specific detection and response work most general IT providers aren't resourced to do around the clock.
Will deploying this disrupt our staff or slow down their devices?
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No. The agent installs silently in the background with no user disruption, and it's designed to be far lighter on system resources than legacy antivirus, so staff shouldn't notice any difference in day-to-day performance. Deployment itself is typically completed remotely across your whole device estate within a day or two, with no need for staff to be present or to interrupt their work while the agent is installed.
Can EDR/MDR cover servers and cloud workloads as well as laptops?
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Yes. We protect Windows, macOS, Linux and major cloud workloads under a single management console, so you get consistent visibility and response across your entire device and server estate, not just end-user laptops. This matters because servers and cloud workloads are often higher-value targets than individual laptops, and gaps in coverage there are exactly where attackers look to establish persistence once inside your network.
Before you buy
Costs, risks and misconceptions.
The questions buyers actually ask about EDR / MDR — what it costs to budget for, what happens if you do nothing, and the assumptions that most often turn out to be wrong.
What drives the cost up or down when we price EDR/MDR?
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Price is driven mainly by device count, whether servers and cloud workloads are included, and how much of the response you want us to handle rather than just alerting you. Retention period for telemetry also affects licensing. Costs that catch people out elsewhere are onboarding fees and per-incident charges; we quote a fixed per-device monthly price with onboarding included, so the monthly figure is what you actually pay.
What actually happens if ransomware lands and we have no EDR?
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With traditional antivirus alone, the first reliable signal is usually encrypted files, by which point the attacker has typically been present for days and has already taken copies of data and deleted or encrypted backups. Recovery then means rebuilding systems from whatever backups survived, with days of downtime and a possible data-breach notification. EDR changes this by recording process behaviour and isolating the affected device automatically, so the incident is normally confined to one machine.
Isn't Microsoft Defender enough on its own?
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Defender is a capable engine and the licensed enterprise tiers include genuine EDR functionality. The gap for most SMEs is not the product, it is that nobody is watching it. Alerts arrive at 2am, need interpretation, and require someone with the authority and knowledge to isolate a device. MDR supplies that missing layer — trained analysts monitoring and acting on the telemetry around the clock. If you already hold the right Defender licences, we can often build on them rather than replacing them.
Does EDR mean we no longer need backups or staff training?
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No. EDR reduces the chance and blast radius of an intrusion, but it cannot recover data that has already been encrypted or deleted, and it does not stop a member of staff authorising a fraudulent payment. Tested, offline-capable backups remain your last line of recovery, and awareness training addresses the human decisions EDR never sees. The three are complementary layers, not alternatives.
Who can isolate a device, and what authority do you have during an incident?
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That is agreed in writing before onboarding. Most clients authorise us to isolate an endpoint immediately on confirmed malicious activity, because minutes matter, and to notify a named contact straight afterwards. Some prefer we call first for servers or specific business-critical machines. Either way the rules of engagement are documented, so nobody is deciding on the night what we are allowed to do.
What happens to our data, and where is it stored?
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The agent collects security telemetry — process execution, network connections, file and registry activity — rather than the contents of your documents or emails. That telemetry is retained for the agreed period so analysts can reconstruct what happened during an investigation. We will tell you the specific platform and its data residency during scoping so your data-protection position is documented, and we can supply that detail for supplier questionnaires.
Explore related cyber security services
Most SMEs combine edr / mdr with a wider set of managed controls. Here's where to look next.
Next step
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Phishing Simulation
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Start here
Book a free cyber security review
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Understand the concepts behind EDR / MDR
Plain-English reference pages in our Knowledge Centre that explain the terms used on this page.
Where we deliver EDR / MDR
We support SMEs across Yorkshire, the wider UK, the British Virgin Islands and the US. These pages cover the areas where we work on site.
Who delivers this work
Complete Cyber Security is part of Fresh Mango Technologies, with offices in the UK and BVI.
Two ways to get started
Not sure what you need? Speak to us. Want ongoing protection? Try it free.
Book a free 30-minute Cyber Security Review with our UK team, or start a 14-day free trial of Cyber Shield and see the difference for yourself.

