Phishing Simulation
Turn your team into your strongest line of defence.
Send realistic but completely harmless phishing simulations, train anyone who clicks in the moment, and watch your risk score fall month on month.
Delivered by the cyber security specialists at Fresh Mango Technologies.

What it is
Phishing Simulation, explained plainly.
Phishing simulation is a controlled, ongoing programme that sends safe lookalike phishing emails to your staff. Anyone who clicks is immediately enrolled in short, engaging training. You get clear dashboards showing exactly how your human risk is trending.
Why it matters
The business risk if you don't act.
Around 9 in 10 successful cyber attacks begin with a phishing email. No amount of technology can fully replace a well-trained team — and untrained staff are now the single biggest vulnerability in most SMEs.
Phishing is involved in 90%+ of successful breaches
Untrained staff click malicious links up to 30% of the time
Trained teams reduce click rates to under 5%
Evidence of training is increasingly required by insurers
What's included
Everything you need, in one service.
- Monthly simulated phishing campaigns
- Hundreds of realistic, UK-relevant templates
- Instant in-the-moment micro-training for clickers
- Per-user, per-department and company-wide risk scoring
- Sector-specific scenarios (finance, legal, manufacturing, etc.)
- Board-ready monthly reporting
How it works
A simple, proven process.
- 1
Baseline
We run an initial benchmark campaign to measure your current click rate.
- 2
Educate
Anyone who clicks is immediately enrolled in a short, engaging training module.
- 3
Repeat
Monthly campaigns gradually increase in sophistication, mirroring real-world attacks.
- 4
Report & improve
You receive clear dashboards showing measurable improvement over time.
Who it's for
Built for SMEs in the UK, BVI & USA.
Every SME across the UK, BVI and USA with an email-using workforce — especially those handling money, customer data, or operating in regulated sectors.
- Finance, legal and professional services
- Charities and education providers
- Manufacturers with sensitive IP
- Any business required to evidence staff training
Investment
From £3 per user, per month
Per-user subscription pricing with no minimum contract. Includes all simulations, training content, dashboards and monthly reporting.
FAQ
Common questions about Phishing Simulation.
What is phishing simulation?
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Phishing simulation is a controlled exercise where we send realistic but completely safe lookalike phishing emails to your staff to measure who clicks, who reports and who is most at risk. Rather than guessing at your human risk, you get hard, trackable data broken down by individual, team and the whole company, updated every month as campaigns run. It turns an abstract worry — would our staff fall for this? — into a concrete risk score you can act on, report to your board, and use as evidence for insurers or clients who ask how you manage phishing risk day to day.
How does a phishing simulation programme actually work?
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We start with a baseline campaign to measure your current click rate, then run monthly simulations that gradually increase in sophistication, mirroring real attacker tactics such as invoice fraud, delivery scams and executive impersonation. Anyone who clicks lands on a friendly coaching page and completes a short training module in the moment, while managers see dashboards tracking click rates, report rates and repeat clickers by person, team and company-wide. Campaigns are tailored to your sector, so a finance team sees different lures to a manufacturer, and most SMEs are running their first campaign within a week of onboarding.
Why should we run phishing simulations rather than just trust our staff?
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Around 9 in 10 successful cyber attacks start with a phishing email, and untrained staff click malicious links up to 30% of the time — trust alone doesn't change that number. No amount of firewall or antivirus spend fixes a person clicking a convincing link, because the attack targets judgement, not technology. Simulation combined with in-the-moment coaching is the only proven way to measurably bring that click rate down over time, and it gives you evidence of the improvement rather than a hope that training has sunk in.
What does phishing simulation cost?
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Plans start from around £3 per user per month on a straightforward per-user subscription with no minimum contract, covering all campaigns, training content, dashboards and monthly reporting in one fee. There's no separate setup charge and no cost per simulated email sent, so you can run campaigns as often as makes sense for your team. We confirm final pricing once we understand your headcount, sector and any specific compliance requirements on a short scoping call, and pricing scales predictably as your team grows rather than jumping in large tiers.
Is phishing simulation suitable for small businesses?
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Yes — any business with an email-using workforce benefits, regardless of size, and there's no minimum headcount to get started. Smaller teams often see the fastest improvement because coaching can be targeted directly at the small number of people who need it, and the cost per user stays modest even for a handful of staff. There's no dedicated administrator required either; campaigns run automatically once set up, new starters can be added easily, and a five-person office gets the same quality of simulation and reporting as a much larger organisation.
What benefits should we expect to see over time?
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Trained teams typically see click rates fall from 25–30% down to under 5% within 6–12 months of regular simulation and in-the-moment coaching, alongside a noticeable rise in staff actively reporting suspicious emails rather than ignoring or clicking them. You also build a documented evidence trail of training activity that insurers, auditors and clients increasingly ask to see. Just as importantly, the improvement shows up in dashboards month by month, so you can demonstrate a genuine trend rather than relying on a single annual snapshot before renewal or audit.
How does this compare with one-off classroom training?
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Classroom sessions or annual e-learning test recall in an artificial setting and fade from memory within weeks, leaving staff no better prepared when a real phishing email lands months later. Simulation tests behaviour under realistic conditions, repeatedly, so the learning actually sticks and you get ongoing measurable data rather than a single tick-box completion record filed away and forgotten. It also catches new starters and behaviour drift automatically, rather than relying on everyone remembering a one-off session delivered at a different point in the year.
Will our team feel tricked or singled out by this?
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No — campaigns are deliberately framed as supportive coaching rather than punishment, and the messaging staff see when they click is designed to educate, not embarrass. Individual results are used to target private coaching where it's genuinely needed, while reporting to management is aggregated across teams, so no one is publicly named or shamed for clicking a well-crafted simulated email. Most staff come to see it as a helpful reminder rather than a trap, particularly once they understand it's protecting the whole business, including them personally.
Before you buy
Costs, risks and misconceptions.
The questions buyers actually ask about Phishing Simulation — what it costs to budget for, what happens if you do nothing, and the assumptions that most often turn out to be wrong.
What does a phishing simulation programme cost to run in practice?
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Simulation platforms are priced per user per month and are among the cheaper security controls, but the real cost question is the follow-up. A programme that only measures click rates produces no improvement. Ours includes the remedial training that triggers when someone clicks, and the reporting that shows change over time. Budget for the licence and for a small amount of internal time each quarter to review results with us.
What is the risk of never testing our staff?
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Without simulation you have no measurement of your actual exposure — only an assumption that people would spot an attack. Organisations that test for the first time commonly find a double-digit percentage of staff click, and a smaller group enter credentials on the fake page. Those numbers are the real starting position. Not testing also means you have no way to prove improvement to an insurer, and no way to identify the specific roles, such as finance, that need extra support.
Is it true that phishing simulation is about catching people out?
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That is the most common misconception and the fastest way to make a programme fail. The purpose is measurement and practice, not punishment. Results should be reported as an organisational trend, not a named leaderboard, and a click should lead to a two-minute explanation rather than a disciplinary conversation. Run that way, reporting rates rise, which is the metric that matters most — staff who report an attack give you the chance to contain it.
Won't our email security just block the simulated emails?
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They have to be allowed through deliberately, or you would only be testing the filter rather than the people. Part of onboarding is safe-listing the simulation sending infrastructure in your mail platform so tests arrive as intended. This is a controlled, documented change, restricted to our specific sending sources, and it does not weaken filtering for genuine external mail.
Should managers see individual results?
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We recommend limiting individual-level data to a small number of people, usually a business owner or HR lead, and reporting to everyone else at team or organisation level. Individual data is useful for spotting who needs support; it is harmful when used as a performance metric. We will configure reporting to whatever policy you set, and we will tell you if the approach you have chosen is likely to suppress reporting rates.
How do we start, and how disruptive is the first campaign?
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We agree the scope and the internal announcement, safe-list our sending infrastructure, then run a baseline campaign to a full user list. Staff do not need to do anything to prepare. The whole setup is typically a short call plus a mail-platform change, and the campaign itself costs each employee seconds. You get a baseline report with click, report and credential-entry rates, which becomes the benchmark for later rounds.
Explore related cyber security services
Most SMEs combine phishing simulation with a wider set of managed controls. Here's where to look next.
Next step
Cyber Shield — ongoing protection
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EDR / MDR
Endpoint detection and managed response that stops ransomware before it spreads.
Start here
Book a free cyber security review
30 minutes with a UK specialist — a plain-English view of your risks and next steps.
Related case studies
All case studiesUnderstand the concepts behind Phishing Simulation
Plain-English reference pages in our Knowledge Centre that explain the terms used on this page.
Where we deliver Phishing Simulation
We support SMEs across Yorkshire, the wider UK, the British Virgin Islands and the US. These pages cover the areas where we work on site.
Who delivers this work
Complete Cyber Security is part of Fresh Mango Technologies, with offices in the UK and BVI.
Two ways to get started
Not sure what you need? Speak to us. Want ongoing protection? Try it free.
Book a free 30-minute Cyber Security Review with our UK team, or start a 14-day free trial of Cyber Shield and see the difference for yourself.

