Privacy Policy

1. Who we are

Complete Cyber Security is a trading name of Fresh Mango Technologies Limited, a company registered in England & Wales. We provide managed cyber security services to SMEs across the UK, the British Virgin Islands (BVI) and the USA. Our registered office is at 6 Brewery Close, Barker Business Park, Melmerby, Ripon, North Yorkshire, HG4 5NL, United Kingdom.

2. What data we collect

We collect and process the following types of personal data:

• Contact details — name, email address, phone number, job title and company name when you enquire about our services, book a review or contact us.
• Usage data — information about how you interact with our website (pages visited, time spent, referral source) collected via cookies and analytics tools.
• Service data — where we provide cyber security services, we may process technical data about your IT environment strictly for the purpose of delivering those services.

3. How we use your data

We use your personal data to:

• Respond to enquiries and provide quotes for our services
• Deliver managed cyber security services under contract
• Send service updates, security alerts and account-related communications
• Improve our website and services through analytics
• Comply with legal obligations and industry standards (e.g. Cyber Essentials, GDPR)

We do not sell your personal data to third parties. We only share data with trusted partners and sub-processors where necessary to deliver our services.

4. Lawful basis for processing

We process personal data on the following lawful bases under UK GDPR and applicable data protection laws: (a) Contract — where processing is necessary to perform our services; (b) Legitimate interests — for business operations, security and service improvement; (c) Consent — where you have given explicit consent (e.g. marketing communications); and (d) Legal obligation — where required by law.

5. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements. For active clients, this typically means the duration of the service agreement plus any applicable statutory retention period. For enquiries that do not convert, we retain contact details for up to 24 months unless you request deletion earlier.

6. Your rights

Under UK and applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data (“right to be forgotten”)
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the UK Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at hello@completecyber.co.uk.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. As a cyber security specialist, we hold ourselves to the same standards we recommend to clients, including encryption, access controls, regular security assessments and staff training.

8. Cookies

Our website uses cookies and similar technologies to improve user experience, analyse traffic and understand how visitors interact with our content. You can control cookie preferences through your browser settings. For more information, please contact us.

9. International transfers

As we operate in the UK, BVI and USA, some data may be transferred between these jurisdictions. Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place in accordance with applicable data protection laws, including the use of Standard Contractual Clauses where required.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service offerings. The updated policy will be posted on this page with a revised “Last updated” date.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@completecyber.co.uk or by post at: Complete Cyber Security, 6 Brewery Close, Barker Business Park, Melmerby, Ripon, North Yorkshire, HG4 5NL, United Kingdom.