24/7 UK SOC (MDR)
A 24/7 UK Security Operations Centre, on tap.
Our UK SOC monitors your endpoints, cloud and identity systems around the clock — detecting and responding to threats in minutes, so you don't have to staff a security team in-house.
Delivered by the cyber security specialists at Fresh Mango Technologies.

What it is
24/7 UK SOC (MDR), explained plainly.
Managed Detection and Response (MDR) combines a 24/7 Security Operations Centre with modern detection technology to watch your business for threats — and act on them. Our UK analysts triage every alert, contain active threats and tell you exactly what happened in plain English.
Why it matters
The business risk if you don't act.
Attackers don't keep office hours. The average breach goes undetected for months in unmonitored environments — and most SMEs cannot justify a 24/7 in-house security team.
Most breaches are detected by attackers, not victims
Median attacker dwell time is still measured in weeks
In-house 24/7 SOC costs £500k+ per year to staff
Insurers increasingly mandate MDR as a condition of cover
What's included
Everything you need, in one service.
- 24/7/365 monitoring by UK SOC analysts
- Endpoint, cloud, identity and email threat detection
- Human-led investigation of every alert
- Active threat containment and response
- Threat intelligence tuned for SMEs across the UK, BVI and USA
- Monthly executive reporting and quarterly threat review
How it works
A simple, proven process.
- 1
Onboard
We connect our detection platform to your endpoints, Microsoft 365 and cloud services in days, not months.
- 2
Detect
Our UK SOC monitors signals 24/7, with AI surfacing suspicious behaviour and analysts triaging every alert.
- 3
Respond
Active threats are contained automatically while our analysts investigate and notify you with clear next steps.
- 4
Report
You receive monthly executive reports and quarterly threat reviews — proof of an active, working defence.
Who it's for
Built for SMEs in the UK, BVI & USA.
SMEs across the UK, BVI and USA that need enterprise-grade 24/7 detection and response without the cost of an in-house SOC — particularly those with regulated data or insurance requirements.
- Businesses with cyber insurance MDR requirements
- SMEs handling regulated, client or financial data
- Companies that have outgrown basic IT-managed security
- Any SME across the UK, BVI and USA serious about reducing breach risk and dwell time
Investment
From £12 per user, per month
Per-user subscription covering 24/7 UK SOC monitoring, response and reporting across endpoint, cloud and identity. No minimum contract, no setup fees.
FAQ
Common questions about 24/7 UK SOC (MDR).
What is a 24/7 UK SOC / MDR service?
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It's a Security Operations Centre staffed by UK analysts around the clock, combined with modern detection technology across your endpoints, cloud services and identity systems. Rather than just generating alerts, our analysts triage, investigate and actively contain threats on your behalf, then explain what happened in plain English. Coverage runs 24 hours a day including weekends and bank holidays, because attackers deliberately target the hours when nobody is watching. You get monitoring, investigation and containment as one service rather than a tool your team still has to operate.
How does 24/7 SOC monitoring actually work?
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We connect our detection platform to your endpoints, Microsoft 365 and cloud services, typically within days. Our UK SOC then monitors signals continuously, with AI surfacing suspicious behaviour and analysts triaging every alert; active threats are contained automatically while analysts investigate, and you receive monthly executive reports plus quarterly threat reviews.
Why should an SME pay for a SOC instead of relying on IT support?
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Attackers don't keep office hours, and the average breach in an unmonitored environment goes undetected for weeks. Standard IT support isn't built to watch for active threats overnight or at weekends, and building an in-house 24/7 SOC can cost upwards of £500,000 a year to staff properly — well beyond most SME budgets.
What does the 24/7 SOC / MDR service cost?
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Pricing starts from around £12 per user per month on a subscription covering 24/7 UK SOC monitoring, response and reporting across endpoint, cloud and identity, with no minimum contract or setup fees. We confirm exact pricing once we understand your environment and user count. That single fee replaces the cost of licensing, tuning and staffing detection tooling yourself, which for a genuine round-the-clock rota would require several full-time analysts. Onboarding typically takes a few days and does not require you to rip out existing tools.
Is this suitable for a small business, or is it built for enterprises?
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It's designed to give SMEs enterprise-grade detection and response without needing to hire or roster an in-house security team. Businesses with regulated data, insurance requirements or growing headcount tend to benefit most, but there's no minimum size to get started. It is often the point at which a business realises its IT provider monitors availability rather than security — they will tell you a server is down, but not that an account has been accessed from an unusual country at 3am. That gap is exactly what this service fills.
How does MDR compare with EDR alone?
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EDR is the underlying technology that detects and can automatically isolate suspicious activity on a device; MDR adds our UK SOC team who run that technology, investigate every alert and respond on your behalf 24/7. EDR without a monitoring team still leaves someone needing to watch and act on the alerts it generates.
Will we be bombarded with alerts we have to act on ourselves?
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No — that's the point of a managed service. Our analysts filter and investigate everything first, and only contact you for genuine incidents with clear, plain-English context and recommended next steps, rather than forwarding raw technical alerts for you to interpret. Where we can contain something safely ourselves, such as isolating a device or disabling a compromised account, we act first under pre-agreed rules and tell you afterwards. You also get a monthly report showing what was seen, what was stopped and what needs your attention.
Can this integrate with security tools we already use?
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Yes. We work with Microsoft Defender, SentinelOne, CrowdStrike and most major endpoint and SIEM platforms, so existing technology investments can typically be brought under our 24/7 monitoring rather than replaced outright. We will tell you honestly if a tool you own is not fit for purpose, but the default is to make your existing licences work harder. That usually means a faster start, no duplicate spend, and no disruptive migration for your users.
Before you buy
Costs, risks and misconceptions.
The questions buyers actually ask about 24/7 UK SOC (MDR) — what it costs to budget for, what happens if you do nothing, and the assumptions that most often turn out to be wrong.
What are we really paying for in a SOC service?
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Predominantly people and coverage, not software. The licence for the underlying detection platform is a minority of the cost; the majority is analysts available at 3am on a Sunday, and the tuning work that keeps detections accurate for your environment. That is also why building the same capability internally is impractical for an SME: continuous cover requires a team of several people, not one hire.
What is the risk of only having monitoring during office hours?
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Attackers deliberately act outside them. Ransomware is commonly deployed overnight, at weekends and over public holidays, precisely because that maximises the time between execution and anyone noticing. An intrusion that begins on Friday evening can have encrypted systems and removed backups before Monday. Nine-to-five monitoring covers roughly a quarter of the week and leaves the highest-risk hours unwatched.
Is a SOC only realistic for large organisations?
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That was true when a SOC meant building your own. Delivered as a shared managed service the same analyst coverage is priced per device or per user, which puts it within reach of organisations with tens of staff rather than thousands. The relevant question is not headcount but whether an outage or data breach would seriously damage the business — which is as true for a thirty-person law firm as for a large enterprise.
Will we be flooded with alerts we have to deal with ourselves?
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That would defeat the purpose. Analysts triage and investigate first; you hear from us when something requires a decision or has already been actioned, along with a plain-English explanation of what happened. Routine noise is tuned out during onboarding and reviewed continuously. If you are receiving alerts you cannot act on, the service is misconfigured, and we treat that as a fault to fix rather than normal operation.
What are your response times, and what is guaranteed in writing?
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Onboarding produces a written service description covering monitoring hours, target response times by severity, the escalation path with named contacts, and the specific containment actions we are authorised to take without asking first. We would rather agree that document in advance than negotiate authority during an incident. It is reviewed periodically as your environment changes.
Can we keep our existing IT provider and still use your SOC?
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Yes, and it is the normal arrangement. We monitor and investigate; your IT provider continues to run and support the estate. During an incident we contain and tell them precisely what needs doing, and we establish that working relationship at onboarding so nobody is exchanging introductions mid-incident. There is no requirement to move your IT support to us.
Explore related cyber security services
Most SMEs combine 24/7 uk soc (mdr) with a wider set of managed controls. Here's where to look next.
Next step
Cyber Shield — ongoing protection
Monthly subscription that keeps your team cyber-aware all year. 14-day free trial, cancel anytime.
Cyber Essentials (CE Accreditation)
Get certified, win tenders and lower your insurance.
EDR / MDR
Endpoint detection and managed response that stops ransomware before it spreads.
Start here
Book a free cyber security review
30 minutes with a UK specialist — a plain-English view of your risks and next steps.
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Understand the concepts behind 24/7 UK SOC (MDR)
Plain-English reference pages in our Knowledge Centre that explain the terms used on this page.
Where we deliver 24/7 UK SOC (MDR)
We support SMEs across Yorkshire, the wider UK, the British Virgin Islands and the US. These pages cover the areas where we work on site.
Who delivers this work
Complete Cyber Security is part of Fresh Mango Technologies, with offices in the UK and BVI.
Two ways to get started
Not sure what you need? Speak to us. Want ongoing protection? Try it free.
Book a free 30-minute Cyber Security Review with our UK team, or start a 14-day free trial of Cyber Shield and see the difference for yourself.

